Publication Year: 
Full Citation: 
Dombrowski, L., Voida, A., Hayes, G.R. & Mazmanian, M. (2012). The social labor of service mediation: A study of the work practices of food assistance outreach. To appear in Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2012). Austin, TX, May 5–12. New York: ACM Press.